Shipping policy

Shipping & Delivery Policy – Mosivy

Thank you for shopping with Mosivy. We strive to provide clear, reliable, and transparent shipping information to ensure a smooth shopping experience for our customers.

This policy applies to all orders shipped within the United Kingdom.

Order Processing Time

  • Orders are processed within 1–3 business days
  • Processing days: Monday to Friday
  • Orders placed on weekends or public holidays will be processed on the following business day

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT)
  • Orders placed before the cut-off time may be processed on the same business day
  • Orders placed after the cut-off time will be processed on the next business day

Shipping Method & Transit Time

  • Shipping Method: Standard UK Shipping
  • Estimated Transit Time: 5–8 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–3 business days
  • Transit Time: 5–8 business days
  • Total Estimated Delivery Time: 8–12 business days (Monday to Friday)

Delivery times are estimates and may vary due to carrier delays, weather conditions, public holidays, or periods of high shipping volume.

Shipping Charges

  • Free Shipping on all orders
  • No minimum purchase required

Delivery Address

Orders will be shipped to the delivery address provided during checkout.

Please make sure that your shipping information is accurate and complete before placing your order.

Mosivy is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping addresses.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at support@mosivy.com.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Order Tracking

  • A shipping confirmation email containing tracking information will be sent once your order has been dispatched
  • Tracking information is generally available within 24–48 hours after dispatch

Lost or Delayed Orders

If your order is delayed or appears to be lost while in transit, please contact us at support@mosivy.com.

We will assist you and, where appropriate, coordinate with the shipping carrier to help resolve the issue.

Customer Support

For any questions or assistance:

Store Name: Mosivy

Address: 2 Marks Rd, Romford RM7 7AB, United Kingdom

Phone: +44 7460 024197

Email: support@mosivy.com

Instagram: Mosivy_uk

Our support team is ready to assist you with any shipping or delivery questions and help provide a smooth and stress-free shopping experience.